The following frequently asked questions should help you to clarify any questions you may have. If this doesn't answer your question, feel free to send it to us at firstname.lastname@example.org. We will be happy to answer them for you as soon as possible.
Order & Shipping
I don't have a credit card or PayPal, are there other payment options?
That's no problem, because you can easily order from us on account. It will be sent to you as a PDF by email after you have completed your order. As a rule, you have 7 days to pay the required amount to the specified account. If for any reason it is not possible to meet this deadline, please let us know via email@example.com.
I have just ordered something from William, when can I expect the order to arrive?
Usually the shipping time for orders that are sent in one package is 2 to 4 days. It is important to note that it is 2 to 4 working days. This means that if you order on Friday or before a public holiday, you have to expect small delays. What we unfortunately have no influence on is what happens to your order at the post office. Orders may arrive a few days late for some reason.
I need a product more urgently than the normal deadline, what can I do?
Please contact us directly via firstname.lastname@example.org and submit your request. Although we cannot guarantee everything, there is usually something that can be done.
I want to redeem a voucher code, how do I do that?
When ordering via computer, after entering your address, a field "Gift card or discount code" will appear where you can type in your discount code. When ordering via mobile phone, also after entering the address, click on "Show order summary" to enter your discount code.
Where and from what are William's products made?
Where our products are made and what materials are used for them varies from product to product. The table under product information gives you an overview of the current production locations and the materials used.
I was mistakenly sent a different product than what I ordered.
We are all human and mistakes happen. But of course we will exchange the wrong product immediately and apologize for the error. We ask that you return the wrong product to us (William by Batali, Im Brand 36, 8200 Schaffhausen). It is very important that you include your order number and your name on a note when returning the item so that we can identify the order. With the correct delivery, you will be sent a new invoice deducting your return shipping costs. Please inform us about the situation on email@example.com first
The product I received contains errors or defects, what can I do?
We always try to sort out production errors before shipping, but it can happen that errors go unnoticed and defective products are sent anyway. Please report this immediately to firstname.lastname@example.org, ideally with a photo of the defective product. Your defective product will be replaced immediately and free of charge.
I don't like the size or the color, can I exchange products?
Yes, you can. You have the right to exchange any products within 7 days of placing your order by returning the product(s) received to us and we will send you the desired products again. However, it must be noted that the entire shipping costs must be borne by you. Please contact our email@example.com directly and explain your request. Items from promo / sale campaigns are excluded from return.
I don't like my product, can I send it back?
Although we are of course very sorry that you do not like your order, you have the right to return any products to us within 7 days. You will be sent a new invoice, which always includes the shipping costs. Please contact firstname.lastname@example.org directly and explain your request. Items from promo / sale campaigns are excluded from return.